As we move into the 21st Century, banks all over the world realize that only those that overhaul the whole of their payment and service delivery systems and operations are likely to survive and prosper in the New Millennium. This is due to the pressures of globalization, consolidation, deregulation and rapidly changing technology.
Today’s business environment is very dynamic and undergoes rapid changes as a result of technological innovation, increased awareness and demands from customers. In view of this, the banking industry of the 21st Century operates in a complex and competitive environment characterized by changing conditions and highly unpredictable economic climate. In view of the foregoing, the application of Information and Communication Technology (ICT) concepts, techniques, policies and implementation strategies to banking services has become a subject of fundamental importance and concern to all banks and indeed a pre-requisite for local and global competitiveness Agboola (2005).
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